Conversational Intelligence

Understanding viral events and online conversations

Published on

May 21, 2025

Article insights:
  • Viral moments spread through strong emotions and are sustained by influencers and communities who shape the narrative.
  • Online communities extend the lifespan of viral events by remixing and reinterpreting content in culturally relevant ways.
  • Brands that monitor conversations in real time and respond with cultural awareness can turn fleeting moments into meaningful engagement.
What are viral events?

Borrowing from the way biological viruses spread, the term “viral” in social media refers to content that rapidly circulates across platforms. These moments are often propelled by strong emotions, whether humor, awe, concern, or controversy, and their resonance with audiences. Viral events share four key traits: swift spread across multiple platforms, emotional drivers that spark engagement, amplification through influencers and networks, and relevance shaped by timing and cultural context.

How does social media amplify conversations?
Algorithms help drive visibility

Algorithms serve as the engine behind content visibility. Platforms like Instagram, TikTok, and Twitter prioritize posts with high engagement which includes likes, shares, comments, and viewing times. These create viral loops that amplify content reach. Personalized feeds and trending sections further boost this cycle, pushing content beyond a creator’s immediate audience and into wider digital spaces.

Influencers and online communities

Influencers and online communities are pivotal in driving digital conversations. Influencers leverage their credibility and close connection with their audiences to introduce content, spark participation, and shape narratives. Their status and reach makes trends feel relatable and relevant. 

Online communities, whether on Reddit, Facebook groups, or Discord channels, offer spaces that allow conversations to grow organically. These communities thrive on shared experiences, opinions, and user-generated content, fostering collaboration and deeper connections.

Together, influencers and online communities sustain engagement, extending the relevance and lifespan of viral events.

What makes content go viral and how does it evolve?

Content becomes viral when it evokes strong emotions, whether it’s joy, humor, empathy, frustration, or outrage. Relatable content resonates just as deeply as content that sparks debate or controversy, drawing audiences in and encouraging them to share, creating a ripple effect of engagement and visibility.

Algorithms recognize these patterns of interaction, prioritizing highly engaged content for broader reach. Influencers amplify this momentum, while online communities contribute layers of discussion, reinterpretation or “remixes”, and creativity. Collaborations, memes, hashtags, and challenges further fuel this cycle, extending the lifespan of viral events and allowing them to evolve across platforms.

Oscars 2014 Celebrity Selfie - Pop Culture Phenomenon

The 2014 Oscars selfie featuring Ellen DeGeneres alongside Meryl Streep, Bradley Cooper, Jennifer Lawrence, and other A-list celebrities became an unforgettable moment in pop culture. What began as a planned nod to Samsung’s Oscars sponsorship, initially intended as a simple selfie with Streep, turned into a global sensation. According to Fred Graver, then Twitter’s Global Head of TV, the image was retweeted 750,000 times in just 45 minutes and literally broke Twitter  for a few minutes.

The selfie’s virality didn’t stop there. Parodies soon flooded social media, with notable contributions from The Simpsons, LEGO, and late-night host Jimmy Kimmel along with former U.S. President Bill Clinton, and Hillary Clinton, who all created their own versions. LEGO artist Iain Heath, known as Ochre Jelly, also joined the trend with his brick-based take.

Years later, the “Ellen selfie” remains a cultural reference point, with celebrities like Kate McKinnon recreating the iconic moment in 2016, proving its lasting imprint on pop culture. This moment exemplifies how viral events evolve organically. While the initial selfie was strategically planned, the spontaneity of celebrity participation added authenticity, making it more relatable. The ensuing wave of user-generated content, that was further fueled by brand adaptations, demonstrates how perfect timing and cultural relevance can transform a fleeting moment into a shared digital experience.

Conclusion

Viral moments like Ellen’s iconic Oscars selfie illustrate how online conversations evolve through humor, relatability, and shared experiences. These events evoke emotions that spark participation, with algorithms amplifying engagement and online communities enriching the dialogue.

The key insight for brands is this: agility matters. Listening to audiences, responding swiftly, and staying culturally attuned can transform fleeting trends into lasting connections. At Sence, we see viral moments as more than digital noise. They are opportunities for brands to engage authentically, monitor conversations in real time, and foster meaningful connections with their audiences.

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