Sence Limited (we, us, our) complies with all applicable privacy and data protection laws, including the New Zealand Privacy Act 2020 (NZ Privacy Act), the General Data Protection Regulation of the European Union (GDPR), and the equivalent laws of the United Kingdom (UK GDPR) when dealing with personal information.
Personal information is information about an identifiable individual (a natural person), and includes personal data, personally identifiable information and equivalent information under applicable privacy and data protection laws.
This policy does not limit or exclude any of your rights under applicable privacy and data protection laws, including the NZ Privacy Act, the GDPR and UK GDPR.
This policy was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of our collection and use of personal information. We are happy to provide any additional information or explanation needed. Any request for further information should be sent to hello@makesence.com.
Changes To This Policy
We may change this policy by uploading a revised policy onto our website. The change will apply from the date that we upload the revised policy.
This policy was last updated on 15/03/2025.
This privacy policy applies to personal information we collect from visitors to our website, our customers and other persons with whom we deal directly. In addition, our SaaS service customers may collect, or instruct us to collect on our customer’s behalf, personal information about individuals (e.g. their employees, customers and users of social channels such as Facebook or Instagram who comment on their page or post on that social channel) (Service Data) and upload, store or process that information to or in our SaaS service.
We require our customers to give all necessary notices to, and obtain the necessary consents from, individuals to provide Service Data to us, to permit us to collect Service Data on our customer’s behalf, and to permit us to use Service Data as set out in this privacy policy.
For the purposes of the GDPR and the UK GDPR, our customers are the data controller when we collect, store or otherwise process Service Data and we are the data processor.
We only collect, store and process Service Data as instructed and authorised by our customers in our agreements with our customers that govern the processing of Service Data. Unless required otherwise under applicable law, if we receive any request or enquiry relating to Service Data, we will forward this request to our relevant customer.
The remainder of this privacy policy does not apply to Service Data.
Children
We do not intend to collect personal information from or about children aged under 16. If you have reason to believe that we have collected personal information from or about a child under the age of 16, please contact us at hello@makesence.com.
Directly from you
We collect the following information directly from you.
When you register for, or login to, a user account for our services, we collect your name, email address, phone number and any other information we require or ask for to set you up with an account. We may collect some of this information using third party authentication services (as described further in the from third party sources section below).
When you fill in a contact or enquiry form on our website, call us, meet us in person or otherwise contact us, we collect your name, email address, company name and any other information you choose to provide to us.
When you refer another person to us or our services, we collect your name, email address and the other person’s name, email address and any other information you choose to include in the referral.
When you sign up to our newsletter and other electronic alerts, we collect your name, and we may collect your phone number, company and any other information you provide to us when you ask to receive our newsletter or other alerts.
When you respond to our feedback surveys, we collect your name, role, company any other information you choose to include in your response.
Some of the personal information that we collect directly from you may be mandatory and some may be optional. We will let you know which of these applies at the time we collect the relevant personal information. While you do not have to provide us with some of the information that we may request, this might mean that our website and services may not perform as well as they should, or that we may not be able to provide some parts of the website or all of our services to you. If you require further information about the consequences of not providing us with any information, please contact us at hello@makesence.com.
Automatically when you use our website
When you access and use our website or services we may automatically collect information about your device and usage of our website and services, including your IP address, operating system, browser type, time spent on certain pages of the website, pages visited, links clicked and language preferences.
Some of this data is collected through third party tools and/or the use of cookies, web beacons and similar storage technologies. Please refer to our cookie policy below for further information, including information on how you can disable these technologies.
From third party sources
Where possible, we collect personal information from you directly. However, sometimes we may collect:
We may combine the personal information about you that we receive from third parties with the personal information we collect from you directly or with device and usage data we collect automatically when you visit our website.
How We Use Your Personal Information
We may use your personal information to:
We may transfer your information in the case of a sale, merger, consolidation, liquidation, reorganisation or acquisition.
You can stop receiving our marketing emails by following the unsubscribe instructions included in those emails or contacting us at hello@makesence.com.
Disclosing Your Personal Information
We may disclose your personal information to:
Also, we may share information about your use of our website with our trusted advertising and analytics partners through the use of cookies, web beacons, and similar storage technologies. Please refer to our cookie policy below for further information.
International Transfers Of Personal Information
A business that supports our website and services may be located outside of New Zealand (the country where we are incorporated) and also outside of the country where you are located. This means that the personal information we collect may be transferred to, and stored in, a country outside of New Zealand and the country where you are located.
If you are located in the European Union (EU), your personal information may be transferred outside of the European Economic Area (EEA). Under the GDPR, the transfer of personal information to a country outside the EEA may take place where the European Commission has decided that the country ensures an adequate level of protection. In the absence of an adequacy decision, we may transfer personal information if other appropriate safeguards are in place.
If you are located in the United Kingdom (UK) your personal information may be transferred outside of the UK. Under the UK GDPR, the transfer of personal information to a country outside the UK may take place where the European Commission (as at 31 December 2020) or the UK government has decided that the country ensures an adequate level of protection. In the absence of an adequacy decision, we may transfer personal information if other appropriate safeguards are in place.
Where we transfer personal information outside the EEA or UK, it will only be transferred to countries that have been identified as providing adequate protection for EU/UK data, or to a third party where approved transfer mechanisms are in place to protect your personal information (e.g. by entering into Standard Contractual Clauses or the UK’s International Data Transfer Addendum to the Standard Contractual Clauses). For further information, please contact at hello@makesence.com.
Some of the personal information we collect is processed in New Zealand. New Zealand is recognised by the European Commission and the UK government as a country that has an adequate level of data protection and we rely on this decision in transferring personal information to New Zealand.
Protecting Your Personal Information
As required by applicable law, we will take steps to keep your personal information safe from loss, unauthorised activity, or other misuse. We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risks inherent in processing personal information.
You play an important role in keeping your personal information secure by maintaining the confidentiality of any password and accounts used in relation to our services. You should not disclose your password to third parties. Please notify us immediately if there is any unauthorised use of your account or any other breach of security.
Accessing And Correcting Your Personal Information
Subject to certain grounds for refusal under applicable law, you have the right to access your personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.
Where you request a correction, if we think the correction is reasonable and we are reasonably able to change your personal information, we will make the correction. In all other cases, we will take reasonable steps to make a note of the personal information that was the subject of your correction request.
If you want to exercise either of the above rights, email us at hello@makesence.com. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information to be corrected and the correction that you are requesting).
Subject to applicable law, we may charge you our reasonable costs of providing to you copies of your personal information or correcting that information.
Other Rights
In addition to the rights to access and correct your personal information, if you are located in the EU or UK, you have the additional rights set out in the GDPR Additional Terms section of this privacy policy below.
While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.
If you follow a link on our website to another website, the owner of that website will have its own privacy policy relating to your personal information. We suggest you review that website’s privacy policy before you provide personal information to that owner or website.
The personal information that we collect and use will not be kept longer than necessary for the purposes for which it is collected, or for the duration required for compliance with applicable law, whichever is longer.
If you have any question about this privacy policy, or our privacy practices, or if you would like to request access to, or correction of, your personal information, you can contact us at hello@makesence.com.
LAWFUL BASIS FOR PROCESSING PERSONAL INFORMATION
Our lawful basis for processing (as that term is defined in the GDPR and UK GDPR) personal information that we collect, use and disclose depends on the personal information collected and the context in which we collect it.
Generally, we collect personal information from you where we have your consent or where processing is necessary for the purposes of our legitimate interests (except where such interests are overridden by your interests or fundamental rights and freedoms).
Where we process personal information based on your consent, you may withdraw your consent at any time.
Despite the above, we may process your personal information where such processing is necessary for compliance with applicable laws.
If you have any question about the legal basis on which we process personal information or need further information, please contact us at hello@makesence.com.
Your Rights Under The GDPR And UK GDPR
If you are located in the European Union or the United Kingdom, your rights in relation to your personal information include:
Where personal information is processed for the purposes of direct marketing, you have the right to object to such processing, including profiling related to direct marketing.
If you would like to exercise any of your above rights, please contact us at hello@makesence.com. If you are not satisfied by the way we deal with your query, you may refer your query to your local data protection authority.
Introduction
We use cookies on our website and as part of our services, and receive information collected through cookies. This cookie policy explains how we use cookies and how you can opt out of cookies.
We use the term cookies in this cookie policy to mean cookies or similar technologies such as web beacons, clear GIFs, and pixel tags.
What Are Cookies
Cookies are text files containing small amounts of information which are downloaded to your browsing device, e.g. a computer or smartphone, when you visit a website. Cookies can be recognised by the website that downloaded them, or by other websites that use the same cookies. This helps a website know if the browsing device has visited that or other websites before.
Cookies can be used to collect information relating to your use of a website or your device, let you navigate between pages effectively, help to remember your preferences and generally improve your browsing experience. Cookies can also help ensure advertising you see online is more relevant to you and your interests.
Cookies can be session or persistent cookies. Session cookies are temporary and only stay on your browser until you stop browsing. Persistent cookies stay on your device until they expire or are deleted.
The cookies used on our website or in our services may be first party cookies (i.e. set by us) or third party cookies (i.e. cookies set on our website by a person other than us). The third party companies that place cookies on our website will have their own privacy policies.
What Types Of Cookies Do We Use
The types of cookies used by us, and most websites, can generally be categorised as follows.
Strictly necessary cookies
These cookies are essential for the full functionality of our website and services. They enable you to navigate around our website and services and use their features e.g. accessing secure areas and enabling services that you have asked to receive. If you opt out of these cookies, you may not be able to access all the functions of our website and some services that you have asked to receive.
These cookies do not track where else you have been on the internet and do not remember your preferences beyond your current visit. These cookies are generally first party session cookies which will expire when you close your browsing session. These cookies do not collect information that could be used for marketing purposes.
Functionality cookies
These cookies allow a website to remember choices you make and provide enhanced, more personal features, e.g. these cookies allow us to remember the settings you have applied to the website (such as font size, preferences or colours), identify whether you are a returning website visitor and present you with a personalised version of the website, or eliminate the need for you to re-enter your login details. The information these cookies collect is generally anonymous and they do not track your browsing activity on other websites. These cookies may be first or third party, session or persistent cookies.
Performance cookies
These cookies collect information about how you use a website, e.g. which pages are the most visited and if you receive any error message from any page. This information helps us improve the way our website and services work and helps us manage the performance and design of the website and services. These cookies do not gather information that identifies you. All of the information these cookies collect is aggregated and anonymous. These cookies may be first or third party, session or persistent cookies.
Targeting cookies
Targeting cookies are used to present advertising that is relevant to you and your interests. These cookies collect information about your browsing habits e.g. the pages you have visited and the links you have followed across the internet. They may also be used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns. These cookies will usually be persistent but time-limited and may be placed on our website by third party service providers or advertising partners with our permission.
We use targeting cookies to present interest-based advertising on our website and for retargeting. This is a form of interest-based advertising that enables our advertising partners to build a profile of your interests and show you advertising based on your browsing activity across the internet, including to allow us to advertise to people who previously visited our website.
Google Cookies
We use Google Analytics to collect information about visitors to our website. Google Analytics collects information related to your device, browser, IP address, network location, and website activities to measure and report statistics about your interactions on our website. We use this information to help us manage the performance and design of our website and to improve our website.
For further information on how Google uses your personal information when you use our website and how to opt out of Google’s use of cookies, see here. In addition to the process described in this link, you can opt out using the process described below.
How To Control Or Opt Out Of Cookies And Targeted Advertising
You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. However, if you do this, you may have to manually adjust some preferences every time you visit our website and attempt use our services, you may not be able to access certain parts of our website or services, and some functionalities may not work.
You can find out more information about how to change your browser cookie settings at www.aboutcookies.org.uk.
To learn more about how to control cookie settings through your browser:
You may opt out of targeted advertising at http://www.youronlinechoices.eu/. You can learn more about interest-based advertising and opt out of interest-based advertising from participating online advertising companies at the following links.
Please note that opting out of interest-based advertising does not mean you will no longer be served advertising. You will continue to receive generic ads.
Third Party Website Cookies
If you follow a link on our website to another website, the owner of that website will have its own cookies. We suggest you review that website’s cookie policy before you visit that website.
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