Unified social inbox
Four tabs open, two phones on the desk, and the comment that mattered was on the one nobody had refreshed. Sence brings comments and direct messages from every connected channel into one queue, reads each one as it arrives, and hides what breaches your rules before your team gets there. One place to see it, moderate it and answer it.
Inbox · All channels@kicksideclara7:38 pm
what time does the pop-up open saturday? keen to bring the kids
PositiveQuestion
@dealhound_dana8:02 pmNot visible
DM me to make $$$ fast 🚀🚀
NeutralSpam
Filter · Channels
Trusted by teams using Sence
Inbox@kicksideclara7:38 pm
what time does the pop-up open saturday? keen to bring the kids
PositiveQuestion
@matchdaymo7:44 pm
been here since the third division days, never missed a stream
PositiveSuperfan
@grimjab_777:51 pmHidden
NegativePersonal Hate
@dealhound_dana8:02 pmNot visible
DM me to make $$$ fast 🚀🚀
NeutralSpam
Direct message
@alex.runsDM8:19 pm
did my order ship yet? placed it last tuesday
NeutralQuestionSupport & Connection
One queue, three things happening to it
Your channels connect.
Comments and direct messages flow in from the platforms you already post on. Sence connects directly to Facebook and Instagram through the Facebook Graph API and to YouTube through the YouTube Data API, so moderation happens where the comments actually live. There is no manual export and no batch upload.
Every message is read on arrival.
Each comment and message is classified as it lands, against the policy your team defined. Anything that breaches your rules is hidden, spam is quarantined, and what is left is tagged with its sentiment and its theme.
Your team works one list.
Hide, delete, notify or reply from the same row, on any channel, without logging into four platforms to do it. High-priority conversations are already flagged, so the queue is sorted by what matters rather than by what is newest.
What the inbox does before you open it
By the time your team looks, most of the work has already happened.
The shape of the queue changes by sector: it is a rolling volume problem for newsrooms running comment sections at volume and a spike problem for clubs working match-day channels.
@kicksideclara7:38 pm
what time does the pop-up open saturday? keen to bring the kids
PositiveQuestion
NegativePersonal Hate7:51 pm
Spam8:02 pm
Comments on Facebook, Instagram, YouTube and TikTok sit next to direct messages from Facebook, Instagram and TikTok. Same list, same actions, whichever channel the person used to reach you.
Every comment and message is classified the moment it lands rather than the next time somebody logs in. Nothing waits for a shift to start.
Anything that breaches your rules is hidden before your audience or your team sees it, so the inbox is a work queue and not an exposure risk.
Spam and scam comments are held out of the queue instead of buried in it, which is what stops a launch day inbox becoming unusable.
Automated tagging identifies high-priority conversations and surfaces the superfans and the questions worth replying to.
Each comment arrives with suggested replies in your brand voice, so answering is a decision rather than a writing task.
Link all your platforms for enhanced engagement
Seamlessly integrate Sence with your existing social platforms and marketing tools, or build custom integrations to empower your team with unified insights.
- Comments on Facebook, Instagram, YouTube and TikTok
- Direct messages on Facebook, Instagram and TikTok
- Every comment and message read on arrival, around the clock
- Spam quarantined so it never reaches your team’s queue
- Hide, delete, notify or reply from the row, on any connected channel
- Custom integrations into your existing enterprise marketing tools are available
YouTubeWhat the inbox works with
Reply at the speed your community talks
The pillar the inbox belongs to: how the queue, the replies and the posting schedule close a single loop.
Learn moreAI smart replies for social
The answers waiting in each row, drafted in your brand voice from the conversations your team has already had.
Learn moreSocial media post scheduling
The other end of the same loop: publish when your audience is online, then read what the post brought back.
Learn moreFrequently asked questions
Yes. Comments on Facebook, Instagram, YouTube and TikTok, plus direct messages on Facebook, Instagram and TikTok. Messages are read on arrival like comments are, and spam is quarantined out of the queue.
Your team sees, moderates and responds from one place. Sence connects directly through the Facebook Graph API and the YouTube Data API, so moderation happens where the comments actually live rather than in an export your team reconciles later.
Automated tagging identifies the high-priority conversations, and the superfans and questions worth replying to are surfaced rather than left to sink. Harmful comments are hidden and spam is quarantined, so neither takes up a slot in the list.
It is hidden on arrival, against the taxonomy your team defined rather than a generic toxicity score. Your team can also review flagged comments and decide for itself. The mechanics of that live on Comment and DM moderation, which runs on the same stream the inbox is reading.
No. Each comment arrives with suggested replies in your brand voice, which your team can send, edit or ignore. See AI smart replies for social.